on 02-05-2022 16:10
How can I view my SMTP password? I searched account settings and everywhere else, but I can't find it
on 02-05-2022 18:46
The password should be the same as that used to sign into My Virgin Media or webmail. What problem are you seeing and in which email client?
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on 04-05-2022 12:07
Hi @brian_ramsden
Thank you for your post and welcome back to our community.
Your SMTP password will be the same as your Virginmedia.com password.
Have you been able to view this since posting?
Please pop back to us when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 04-05-2022 15:57
on 04-05-2022 16:07
There is no means to view your SMTP password from within Virgin Media. What issue are you facing that requires this?
on 05-05-2022 16:40
Thank you for your reply
Are you able to advise on the above for me please? Can you not log in when using your normal VirginMedia password?
Regards
on 05-05-2022 19:46
I can sign-in, but I had a period when I kept getting a message indicating that the SMTP password was wrong. However, the problem has gone away. It does, however, seem strange that it can't be checked.
on 06-05-2022 20:15
Thanks for posting on our community forum
If the message is no longer appearing, please keep us updated if this reoccurs and we will investigate further.
Regards
on 07-05-2022 11:20
@brian_ramsden wrote:I can sign-in, but I had a period when I kept getting a message indicating that the SMTP password was wrong. However, the problem has gone away. It does, however, seem strange that it can't be checked.
When next the issue occurs consider posting a redacted screenshot here so the erroneous SMTP password error message can be corrected