I’m having problems changing one of my @ntlworld.com email usernames. When I try to do so via My Virgin Media. The system seems to allow the change to take place and sends a confirmation email to the email address that I’ve requested to be changed. However when I create a new email address in my email client (MS Outlook) the client displays errors which state authentication failed password/credentials not recognised.
Q1: what pop settings should I use within the email client?
N.B I used those that exist and work for my other ntlworld email usernames i.e. Pop.ntlworld.com & smtp.ntlworld.com plus username and password.
The change username function does not change the underlying email address. The username that you chose has to be an existing third party (ie not a Virgin Media or ntlworld one) that you already have set up.
If you sign back into My Virgin Media with your original email username you should be able to cancel the username change.
It is not possible to create a new ntlworld email address, but you can create additional virginmedia.com ones if you want to.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
No wonder it all fails because you can't do what you are trying to do. and your settings are out of date.
One thing at a time. You can only change a username for another e-mail address you own which is NOT a VM address, something like a GMail address. And why would you want to do that. Yes, you will get the appearance of a successful change but it will fail. Otherwise (with the exception of your primary address) all you can do is delete the address and create a new one .You cannot now create anything other than an virginmedia.com address.
Superuser 18/19. Use Kudos to say thanks Tick an answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.