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How long for email password change to be activated

CBSussex
Joining in

on ‎11-08-2021 18:33

A linked email account has been blocked. Updated the password over 24 hours ago but still cannot use email. 

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5 REPLIES 5

Graham_A
Very Insightful Person
Very Insightful Person

on ‎11-08-2021 18:42

@CBSussex wrote:

A linked email account has been blocked. Updated the password over 24 hours ago but still cannot use email. 

It should not take that long.  What error message do you get when trying to access the account via webmail:

https://mail2.virginmedia.com/

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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CBSussex
Joining in
In response to Graham_A

on ‎11-08-2021 19:00

Response is "We didn't recognise the username or password you entered. Please try again."

Had confirmation automated email to main account when password on linked account was changed.

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Graham_A
Very Insightful Person
Very Insightful Person
In response to CBSussex

on ‎11-08-2021 19:23

@CBSussex The VM Forum Team will need to investigate why this is happening.

They will respond in due course.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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CBSussex
Joining in
In response to Graham_A

on ‎11-08-2021 20:00

Thanks

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Laurie_C
Forum Team (Retired)
Forum Team (Retired)
In response to CBSussex

on ‎11-08-2021 20:20

Hi CBSussex.

 

Thanks for getting in touch, and a very warm welcome to the Community Forum! I'm sorry that you're having some problems with your email account.

I'd be more than happy to look into this for you. I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

Laurie_C
Forum Team
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