on 15-08-2022 15:29
I used to have working email on my I phone and not properly working on my desk top pc. A very helpful Virgin operarator talked me through adding "Thunderbird" connections last week and changed the passwords for the two servers. It took the best part of 2 hours. My pc messaging capability now works. My I phone still received messages but not send them..... I tried altering things and changing to the new passwords and the whole set up has disappeared so I want to know how to add back the email capability please? Advice or instructions please. I tried calling (even though I have the new "home works" capability) but was told to ring back on another day as they were too busy
Vic (an early NTL user from the last century)
Answered! Go to Answer
on 18-08-2022 13:06
Hi @HRDTriumph,
Thank you for your posts and welcome back to out community forums.
I'm sorry to hear you were experiencing some email issues recently, but I'm glad to hear that you've now been able to resolve them. Please do let us know if there's anything more that we can assist you with.
Thanks,
on 15-08-2022 16:10
See if the advice here is of help Virgin Mobile device support | Apple iPhone 11 | Scenario | Set up email
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on 16-08-2022 10:07
I have struggled for the last 24 hours but I still cannot get it to work......very frustrating as it worked when I set it up a few years ago.....at least my desktop works. How I wish I had never let Virgin change my server passwords!
on 16-08-2022 12:56
Have you confirmed the password being entered is correct; to confirm open Thunderbird and select ☰ > Preferences > Privacy and Security > Saved Passwords… > Show Passwords
Is the setup process on the iPhone failing at the verification stage or elsewhere? If the verification process is failing but the password is correct then:
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on 16-08-2022 14:43
I feel very inadequate...... I cannot even find preferences in thunderbird! Sorry I am struggling
Vic
on 16-08-2022 15:25
More likely poor instructions on my part. If using Windows:
on 16-08-2022 19:45
I'm sorry but cannot find tools in windows 10.....now totally confused!
17-08-2022 01:23 - edited 17-08-2022 01:24
Start Thunderbird and then:
on 17-08-2022 05:34
OK learnt some more about Thunderbird and my passwords now back to have more goes on my Apple phone! But I am not hopeful.....it worked in the past but nor now
Vic
on 17-08-2022 11:00
I think ~I have finally got it working......don't ask me how!!
Thanks for your patience
~Vic