on 08-02-2022 18:14
Hi My son no longer uses his secondary ntlworld account . I thought I could delete it as the primary email account holder but I can’t find out how to do it Please could you help ? Thanks
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on 08-02-2022 18:19
@Doctorbobalob wrote:Hi My son no longer uses his secondary ntlworld account . I thought I could delete it as the primary email account holder but I can’t find out how to do it Please could you help ? Thanks
If you follow these instructions for changing a secondary account password you should also see the option to delete the account as well.
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 08-02-2022 18:19
@Doctorbobalob wrote:Hi My son no longer uses his secondary ntlworld account . I thought I could delete it as the primary email account holder but I can’t find out how to do it Please could you help ? Thanks
If you follow these instructions for changing a secondary account password you should also see the option to delete the account as well.
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 08-02-2022 18:23
Please ignore think I have figured it out . Found this from Graham_A As it is a secondary account it can be deleted by the primary account holder. Log into My Virgin Media with the primary username and password, click on My Profile Manage Accounts and click on change next to the secondary account concerned. On the next page there will be delete this account option.
And it seems to have worked Thanks Graham_A
on 09-02-2022 18:40
Hi @Doctorbobalob,
Thank you for your posts and welcome back to our community forums.
I'm sorry to hear that you've had a bit of trouble with an email account recently, but I'm glad to hear that @Graham_A's advice has managed to resolve this for you.
If you need our help again in the future, please feel free to reach out to the community forums once again.
Thanks,