cancel
Showing results for 
Search instead for 
Did you mean: 

Hi need help with my NTL e mail

Brassmuck
Joining in

Hi I have recently changed from Virgin to BT but cant access my NTL e mail.

 

When it says enter password I do it doesnt recognise it I then ask to get new password but then when it asks me to enter me e mail it says it doesnt regognise it and I am on an infinite loop.

 

Can someone help 

4 REPLIES 4

Matthew_ML
Forum Team
Forum Team

Hey Brassmuck, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

I am going to send you a PM now so we can look into this.

Please keep an eye out for my message. Cheers 

Matt - Forum Team


New around here?

Brassmuck
Joining in

Thanks would be greatful. Regards

A bit of hope

Hi @Brassmuck 👋.

Thanks for reaching out to us, in order to get an update on the issue you have, we would need to bring you in for a private message so we can look into the matter. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

 

Thanks.

 

Sabrina