Hi, my old Blueyonder email account has been blocked, is there anything I can do to sort this?

[Gogz1]

Hi, my old Blueyonder email account has been blocked, is there anything I can do to sort this?

[DJ_Shadow1966]

Hello

What do you mean by blocked ?

Are you still a virginmedia broadband customer ?

If you are no longer a customer all that the support can do is make sure that the email address has been deleted as without a broadband account you are not entitled to use a virginmedia email address.

Regards Mike

[Akua_A]

Hi @Gogz1,

Welcome to our community forums and thank you for your first post. 

Sorry to hear this about your Blue yonder email. Have you been able to look at the great questions posed by @DJ_Shadow1966? Also are you completely unable to gain access to your account? Or you are unable to send or recieve emails?

Please get back to us when you can.

Thanks,