on 31-03-2022 18:16
When I'm trying to verify my email address the link isn't working can anybody suggest anything I can do
on 01-04-2022 12:12
If you log into your MyVirginMedia account, your email address should be listed under your Profile. You can check it there and change the password if you need to.
on 01-04-2022 14:21
@Amy14711 wrote:When I'm trying to verify my email address the link isn't working can anybody suggest anything I can do
Just a thought but has that verification email been flagged as spam?
VM webmail, most email services, email apps and clients disable any links in emails that end up in the spam folder. They do that to protect you from clicking on potentially malicious links.
If that's what has happened, and you are sure the email is genuine, just mark the email as not spam and the links will be re-enabled.
Coenoby
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on 01-04-2022 23:07
It isnt even letting me log into my virgin media account as I need to verify my email address but I've not got any emails.
on 03-04-2022 08:38
Hi there @Amy14711, welcome to our forum and thanks for your post.
I'm sorry to see you are having issues with your email address getting emails to verify your online account. As @coenoby has suggested these emails may have gone into your spam/junk folder, have you been able to check that?
Have you also noticed any issues with getting emails from anyone else or is it just these verifications ones you are not seeing?
Regards
Nathan
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on 03-04-2022 10:15
Just the ones from virgin media I'm not getting and I need to verify my email address so then I can sign into my account etc
on 04-04-2022 10:40
Hi Amy,
Thank you for confirming this, can you also confirm you have checked your your spam/junk folder?
Regards
Paul.
on 06-04-2022 00:29
I have checked everywhere in my emails i haven't got a email off virgin media to verify my account.
on 07-04-2022 09:06
Thanks for coming back to us Amy14711.
We can certainly understand the frustration this issue is causing you. Can we ask if you have re-sent the email again?
We may have to get IT to check this for you if the email has not fallen in the junk/spam folder.
Kind regards Jodi.
on 07-04-2022 09:44
Yes I've asked to resend loads of times and nothings appears