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Kmac77
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Help needed to change password for email on closed account

I am not currently a customer with Virgin Media but when I left my email was never closed down so I have continued using it. This email account has now been hacked. 

I can't login to My Virgin Media to change the password or close the email as I don't have an account now. The hackers are using my email to get into Amazon etc and I'm feeling powerless to stop them as I can't secure the email account. Any help with this will be very much appreciated. 

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Very Insightful Person
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Message 2 of 9
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Re: Help needed to change password for email on closed account

is the email account older than 90 days, since this is the amount of time the email accounts remain active, the forum staff might be able to assist but might need to call due to issue of security.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Kmac77
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Message 3 of 9
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Re: Help needed to change password for email on closed account

Hi, yes it's older than 90 days. The account was closed before Christmas last year. 

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Message 4 of 9
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Re: Help needed to change password for email on closed account

@ModTeam can you flag this one for the staff to get deleted as its being used by hackers

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Kmac77
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Message 5 of 9
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Re: Help needed to change password for email on closed account

Thanks so much for the help. 

I phoned customer service and they told me there was nothing they could do at all as its a closed account. Fingers crossed this helps get it resolved now! 

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Forum Team
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Message 6 of 9
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Re: Help needed to change password for email on closed account

Hello Kmac77

 

Thanks for taking the time to raise this via the forum and welcome to the community.

 

To take a closer look into this i'm going to require some more details, I will send you a Private Message.

 

Looking forward to hearing back from you.

 

Rob

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Kmac77
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Message 7 of 9
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Re: Help needed to change password for email on closed account

Many thanks. 

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Message 8 of 9
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Re: Help needed to change password for email on closed account

You're welcome, I have sent you the Private Message, have you been able to view it and respond Kmac77?

 

Rob

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MissPasko
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Message 9 of 9
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Re: Help needed to change password for email on closed account


@Kmac77 wrote:

Thanks so much for the help. 

I phoned customer service and they told me there was nothing they could do at all as its a closed account. Fingers crossed this helps get it resolved now! 


If I can learn something of how VM's system works and advise those in need, why can't customer service do likewise?  They are PAID to do so!


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