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Help! Email password on phone stopped working and won't allow reset

Laura__robbo
Joining in

on ‎11-10-2021 14:46

My phone, MAC and the VM website Will no longer allow me access. Unsure why this has happened without me doing / changing anything at all. I know my password was correct... Please help as it won't allow me to reset!

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4 REPLIES 4

dannylau
Very Insightful Person
Very Insightful Person

on ‎12-10-2021 08:02

Firstly do you have virgin media broadband, if you do not it may be that your email has been deleted as you must have VM broadband to maintain a virgin email address, virgin are deleting all orphan accounts 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Laura__robbo
Joining in
In response to dannylau

on ‎12-10-2021 10:43

Hi, yes I do. May you help me reset?

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dannylau
Very Insightful Person
Very Insightful Person
In response to Laura__robbo

on ‎12-10-2021 14:01

One of the virgin mods will assist you as soon

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
Forum Team
Forum Team
In response to Laura__robbo

on ‎13-10-2021 14:16

Thanks for your post on our Community Forums @laura_robbo, and a very warm welcome to you!

Sorry to hear of this issues when logging into the E-Mail account

Can you please attempt clearing the cache on the browser you're using and then resetting the memorable word to something that has never been used on for the E-Mail account previously.

Once completed, try logging in.

Kindest regards,

David_Bn

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