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Has virgin closed the @virginmedia.com email as I cannoy access it.

Webby2
Tuning in

Has virgin shut down the @virginmedia.com email user service.as I cannot access or see my @virginmedia on thier website.

1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

Are you a current broadband customer of VM? 

See where this Helpful Answer was posted

12 REPLIES 12

Anonymous
Not applicable

Are you a current broadband customer of VM? 

Martin_N
Forum Team
Forum Team

Hi Webby2,

Thank you for your post and welcome to the community. 

I'm sorry to hear about the issue with your email address. 

Can you please confirm if you have an active Virgin Media broadband account. 

^Martin

I have a virgin broadband account,  the other email accounts are fine. 

Thank you for letting us know this.

Please can you explain what happens when you try to sign in?

Does it give any error codes at all?

Also does it let you go down forgot email / password? Thanks 

Matt - Forum Team


New around here?

Hi there,  it says your username or password is incorrect.

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Webby2,

Have you made sure that you're entering the correct email you used to sign into your online account

Have you tried any other emails?

Please give this a try and let us know how you get on. We're here to help if you need it going forward.

Thanks.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


I have tried looking at my @virginmedia.com Emails on the website and it says the credentials you supplied are not valid or no longer supported.

Spoiler
 

My other email accounts are unaffected. I have a @blueyonder account and a @gmail account.

Hi @Webby2 

 

Thanks for your response

 

What happens when you try to reset the password for the account?

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs