Virgin Media Community

[LewisMorrey]

someone is on my email and changing my spotify password. luckily i have changed it back but they i think they still have access to my email even though i changed it i dont think they get signed out

[coenoby]

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@LewisMorrey wrote:

i dont think they get signed out

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As far as securing your VM email account is concerned, just follow all the steps advised here: https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked 

Once you have secured the email account, you can make sure the hacker gets signed out. Sign in to your VM Webmail account https://mail2.virginmedia.com/  then click on the 3 horizontal bars as below:

Before you click "Sign out", click on "Quit other sessions".

I just tested this by signing into my VM email account on my laptop using my VM wifi and also on my phone via mobile data.

Then, on my laptop I clicked on "Quit all sessions" and then signed out. Within 10 - 20 seconds my mobile phone was logged out of the account as well.

Coenoby

[Akua_A]

Hi @LewisMorrey

Welcome to our community forums and thank you for your first post.

Sorry to hear your email was hacked. Have you tried the great advice given by @coenoby? If so does the issue persist?

Please get back to us when you can.

Thanks,