on 14-01-2022 20:15
My friends ntlworld email got hacked we have changed the password, security questions & removed the interloper from the forward to. He can now send emails but not receive them. What can we do next please.
Answered! Go to Answer
on 14-01-2022 20:18
Double check autoforward and filter settings to ensure that incoming emails are not being diverted.
Also check all devices using the account for any malware that may be intercepting password changes.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 14-01-2022 20:18
Double check autoforward and filter settings to ensure that incoming emails are not being diverted.
Also check all devices using the account for any malware that may be intercepting password changes.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 14-01-2022 20:29
Thanks we had missed the filter one that has now had the interlopers rule removed.
But still not receiveing emails any further advice.
on 14-01-2022 20:34
on 15-01-2022 19:27
Working ok on windows 10 laptop but still not on andriod pad - Any thoughts anyone?
on 17-01-2022 08:51
Hi vonWolfhound,
A warm welcome and thanks for posting on our community forums. Sorry to hear that you've experiencing issues with your emails not being received.
As you have been given some amazing advice already from our valued forum member @Graham_A and this has fixed the issue on Windows, can we ask if you have managed to resolve the issue with your Android pad over the weekend?
Please can you let me know, so we can assist you further with this issue.
Kind regards Jodi.
on 17-01-2022 17:04
Hi Jodi
Android issue not resolved yet. any ideas?
on 18-01-2022 17:35
Hi @vonWolfhound,
Can you remove the mail account from the Android device and re-add it to see if this helps?