on 23-12-2021 17:01
I am unable to access emails on a secondary address through the website, as Error 403 Forbidden is the response. I believe that my account has been locked because I may have been hacked. Please PM me Admin. Thanks
on 24-12-2021 01:01
Does the issue occur if you:
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on 24-12-2021 13:28
I tried that. I still get "Forbidden"
on 24-12-2021 14:21
If you log in to MyVirginMedia, is the secondary address shown under My Profile? If not this might have become an Orphan account.
https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073
on 24-12-2021 14:26
Hi, the secondary address still shows under My Profile, Manage Accounts.
on 24-12-2021 14:39
From there, you should be able to change the password. Does that work?
on 24-12-2021 14:43
When I try to change password, I get this page
This part of the site isn't working at the moment, but it'll be up and running again soon.
Other parts of the site might be working as normal, so try using the links below to help you find what you want.
Take me to:
on 24-12-2021 14:45
In that case you really will have to wait until someone on VM staff can pick this up, if there as anyone around.
on 24-12-2021 15:08
Hi squiddo,
Thanks for posting and sorry to hear you've some issues accessing your emails.
So I can help I've popped you over a private message to get a few more details (purple envelope, top right hand corner)
Alex_Rm