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Mobymoby
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Hacked ntlworld primary email account

Hi, 

can someone delete my ntlworld account for me please? 

It’s been hacked and there is a lot of dark activity. It’s very unnerving.

Please help! 

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Very Insightful Person
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Re: Hacked ntlworld primary email account

I'll be brief. No one - not  you or VM can delete your primary e-mail address. It is too closely tied to the rest of the VM's systems that give you access to on-line billing etc via My Virginmedia. 

In these circumstances you MUST follow this advice to secure the account:

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

There is one thing that might give you some comfort. If you don't access the address in any way for 150 consecutive days VM will close it for e-mail purposes but it will still be valid for My Virginmedia sign-on etc. You can then use any other e-mail address for your day-to-day transactions. Remember to change your contact address for VM communications in MY Virginmedia or you won't get bill notifications etc.

 



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Mobymoby
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Re: Hacked ntlworld primary email account

Hi that’s really helpful! 

I made an error in that it’s not a primary account. Can it be deleted if it’s not primary? 

Thank you 

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Re: Hacked ntlworld primary email account

Yes and you can do it yourself in My Virginmedia. You don't need any help to do this. If the account doesn't show there then post back.


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