Virgin Media Community

[Mobymoby]

Hi, 

can someone delete my ntlworld account for me please? 

It’s been hacked and there is a lot of dark activity. It’s very unnerving.

Please help! 

[HowardML · Accepted solution]

I'll be brief. No one - not  you or VM can delete your primary e-mail address. It is too closely tied to the rest of the VM's systems that give you access to on-line billing etc via My Virginmedia. 

In these circumstances you MUST follow this advice to secure the account:

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

There is one thing that might give you some comfort. If you don't access the address in any way for 150 consecutive days VM will close it for e-mail purposes but it will still be valid for My Virginmedia sign-on etc. You can then use any other e-mail address for your day-to-day transactions. Remember to change your contact address for VM communications in MY Virginmedia or you won't get bill notifications etc.

[Mobymoby]

Hi that’s really helpful! 

I made an error in that it’s not a primary account. Can it be deleted if it’s not primary? 

Thank you 

[HowardML]

Yes and you can do it yourself in My Virginmedia. You don't need any help to do this. If the account doesn't show there then post back.