Hacked email

[Anglian1]

I left Virgin Media a year ago as I moved to an area where it isn’t available but my email address still works. 
A hacker has managed to acquire my email password somehow (I suspect from Virgin as I don’t use a pc and only have an iPad and iPhone and am thus free of Trojans etc) and has sent me an email (from myself!) demanding payment. He has been busy sending lost password requests to various websites!

I cannot log in to any of the virgin website anymore so can’t change my password.

I’veI cannot log in to any of the virgin website anymore so can’t change my password.

I’ve just got off the phone from the helpline and they say they can’t help either. 
many ideas folks?

[Anglian1]

Got it! Thanks mate. 

[Anglian1]

Thanks 🙏 

[Steven_L]

Thanks for confirming your details via private message @Anglian1.

I have raised this with the support team and I will be in touch to confirm, when this has been resolved.

Regards,

Steven_L

[Anglian1]

Thanks Steven. 

[Steven_L]

Just to let you know @Anglian1, we are still working on this and I will get back to you as soon as I have confirmation that this has been resolved.

Regards,

Steven_L

[Anglian1]

Thanks Steven. It was all sorted out a couple of weeks ago. 

[Steven_L]

Just to let you know @Anglian1, your email address has now been deleted from the system.

Regards,

Steven_L