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KarenSW
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Hacked Email

This morning I noticed a notification saying email log in failed on my mobile.  I went into my account and inputted my password which is correct.  I checked on my PC and was also showing as logged out and would not accept the password.  I checked by trying to log into webmail and this re-directs me and says website not available.  I think my account as been hacked.  I can access my virgin media account (billing etc) its just my email.  I have gone into my account and changed password but this does not affect the email.  I have cancelled my account with Virgin but this was only 2 months ago so it shouldn't have been closed by them yet.  Is there a way of sorting this?

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Re: Hacked Email

Sorry to hear that this has happened to you KarenSW

 

Firstly to make sure that your system and emails are safe and secure again. Please follow the steps on the below link to ensure that your email is safe once again.

 

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

 

 

Thanks

Steven_L

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KarenSW
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Re: Hacked Email

Many thanks for the link, The first thing I did when I noticed an issue with the email account was to change information (passwords) on my virgin media account, however I still cannot gain access to the emails, I fooled the information on the link but unfortunately i'm locked out of the emails
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Re: Hacked Email

Hello KarenSW

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
Let me know if you wish to do so 
Regards 
Gareth_L

 

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KarenSW
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Re: Hacked Email

yes please that would be really helpful.

Thank you
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Re: Hacked Email

Thanks KarenSW

If you can check the purple envelope top right of your screen please 

Gareth_L

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Re: Hacked Email

Thanks Karen 

I'm just looking into this now for you

Gareth_L

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Re: Hacked Email

Thanks for your time today KarenSW

Its good to know everything has been sorted for you

Just make sure you sort out any important emails out in the next 90 days 

If you need anything else, pop back on here 

Gareth_L