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HELP - Your mailbox is not available at the moment.

Mecoconuts
On our wavelength

Hi,

I haven't been able to access my Virgin email account for a while now as all i get is :

Your mailbox is not available at the moment.

Is there anyone that can help with this please ?

Kind Regards.

20 REPLIES 20

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Shuzy786,

Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you're experiencing some issues with your mailbox at the moment! I'm more than happy to assist.

In this case, please run a Malware scan through all devices that you have access to your emails. Once that comes back please reset your email password to something completely new and never used before by clicking on the "Forgotten Password" option on the sign in screen. Once you've reset your password, please wait at least 10 minutes before trying to access your mailbox.

Please let us know how you get on and if you need any further support.

Thank you,

Paulina_Z
Forum Team

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