@Mecoconuts wrote:
HI Rob,
I've not been able to access my email since 27th January 2021.
I am trying to access it both via Oulook and Webmail via a Browser.
Am guessing as i was away on business and didn't access it in over 90 days it's now been deleted.
That's a bit of a slap in the face after Virgin putting my Bill up Yet Again !!!
Regards.
This should not be the case; see VM's Acceptable Use Policy https://www.virginmedia.com/shop/the-legal-stuff/acceptable-use-policy, Sections 6:5 to 6:9
Email use
6.5. It is your responsibility to back up the contents of your Virgin Media email account. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice.
6.6. If you do not access any your Virgin Media email account at least once in every 150 days we have the right to delete that email account and its contents without prior warning.
6.7. If the email account is not used in any 90 day period we will suspend that account without prior notice. This will not impact any other email addresses associated with that account, as long as they are accessed within a 90 day period.
6.8. The email account will remain suspended for a further 60 days. During this time you can reactivate it by calling customer care.
6.9. Any e-mail accounts not reactivated will be closed and the contents permanently deleted.
It's What I Do.
I Drink and I
Remember Things.
Only mark a post as helpful if your issue has been resolved.
