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HELP! HELP! HELP!... my ntl email inbox is empty! there should be 1000 emails in there!

TonyH123
Joining in

What is going on!!!!! My ntlworld inbox is EMPTY!!! There should be 1000 emails in there!!!! Some of those emails are crucial to my decision making process. I HAVE NOT DELETED THESE EMAILS!!!!! I need answers ASAP!!"!

4 REPLIES 4

jpeg1
Alessandro Volta

Are you looking on a email app, or on webmail? 

Using webmail, check all folders including deleted/junk.

Also check if you have any filters set. If the emails are not there, they are likely lost. VM don't keep backups, hopefully you will have at least some.  Good luck! 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

legacy1
Alessandro Volta

This is why I use Thunderbird 

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jpeg1
Alessandro Volta

This is why I don't use VM email. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Sabrina_B
Forum Team
Forum Team

Hi @TonyH123 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with your emails. So that we can look into this for you, please can you join me in a private message. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina