Fraudulent Username added to my account

[HarryTheSpider2]

Today Virgin Media sent a letter alerting me that suspicious activity had occurred around our account involving an email address associated to our account that we have never seen before,

xoooxc0o@virginmedia.com

Has anyone else had this?

[Graham_A · Accepted solution]

Please follow all the advice given in this help page:

https://www.virginmedia.com/help/virgin-media-account-has-been-hacked

The Virgin Media Forum Team will respond with further advice in due course.

[Zak_M]

Good morning @HarryTheSpider2 

Welcome to the forums and thank you for taking the time to post.

I am sorry to hear that you have received this email. 

Did you manage to follow the link that Graham_A advised? These would be the steps that we advise.

Kind regards,

Zak_M

[HarryTheSpider2]

Yes will reset my password just trying to find the relavent info to do that!

Thanks

H

[HarryTheSpider2]

Hasn't changed in years and no idea about what it is and all the other info required 🙂

[Zak_M]

Thank you for coming back to us. 

Did you manage to change your password? 

I can take a further look into this for you, I will pop you over a PM so that I can get some account information. 

Kind regards,

Zak_M