on 02-08-2021 23:05
Today Virgin Media sent a letter alerting me that suspicious activity had occurred around our account involving an email address associated to our account that we have never seen before,
Has anyone else had this?
Answered! Go to Answer
02-08-2021 23:15 - edited 02-08-2021 23:16
Please follow all the advice given in this help page:
https://www.virginmedia.com/help/virgin-media-account-has-been-hacked
The Virgin Media Forum Team will respond with further advice in due course.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
02-08-2021 23:15 - edited 02-08-2021 23:16
Please follow all the advice given in this help page:
https://www.virginmedia.com/help/virgin-media-account-has-been-hacked
The Virgin Media Forum Team will respond with further advice in due course.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 03-08-2021 08:43
Good morning @HarryTheSpider2
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have received this email.
Did you manage to follow the link that Graham_A advised? These would be the steps that we advise.
Kind regards,
Zak_M
on 03-08-2021 21:59
Yes will reset my password just trying to find the relavent info to do that!
Thanks
H
on 03-08-2021 22:00
Hasn't changed in years and no idea about what it is and all the other info required 🙂
on 04-08-2021 08:51
Thank you for coming back to us.
Did you manage to change your password?
I can take a further look into this for you, I will pop you over a PM so that I can get some account information.
Kind regards,
Zak_M