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Forgotten Password Process Not Working.

Hi,

Haven't logged into my Virgin account for a couple of years and when I went through the 'forgotten password' process and entered my account number and zone number, it said it found me and even told me my current email address (not the one I used to set up this community account). It said it would email me with instructions on how to reset the password. Nothing came through, including in the spam folder! Did this a couple of times and waited 24 hours.....nothing.

There don't seem to be any emails to which I could enquire for this to be looked into.

I need to check stuff in my account.

Any ideas?

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Re: Forgotten Password Process Not Working.

Hi croydon,

 

Thank you for your post & welcome to the community.

 

I'm sorry to hear about the issues you're having. Are you checking the old email address? Not the new one?

 

^Martin

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Re: Forgotten Password Process Not Working.

Hi.....I'm regularly checking the old one, including spam!
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Re: Forgotten Password Process Not Working.

That is unusual it isn't showing up. What I will send you a private message so I can look to assist further with this. 

 

^Martin