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Forbidden error for ntl e-mail

I can see my Virgin e-mail (old NTL address) on an iPhone, but not on a laptop, computer (both Win10) or tablet (Android). I see the text

Forbidden 

Forbidden

and the Virgin Media tab 403 Forbidden.

Any ideas?

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Re: Forbidden error for ntl e-mail

Hi there @zghcam22

 

Welcome to our Community and thanks so much for your first post to our wall - I was sorry to understand that you're having some issues with your email. The error you are presented with will need a different sort of IT Ticket to be raised. 

 

I have located your account from your forum information but in order to raise the IT ticket for you, I'll need to pop you a Private Message so we can go through some security with you. Please look out for a Purple Envelope in the top right of the page and pop me a reply when you can. 

 

Cheers

 

 

Katie - Forum Team


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