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046204002
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Forbidden Error

Re: Forbidden  access to emails on secondary account

Hi 

I've spent 2 hours on the phone trying to resolve this issue, I get a forbidden message when I try to access my secondary email account.  

The lady I spoke to me couldn't solve the error, transferred me to gadget rescue at an extra cost to me. They couldn't solve and referred me back to 150, now waiting another 20 mins for an answer

The service(!!) I've received from Virgin Media has been dire.  I've been without my email account since last night. It has cost me £5 a month for gadget rescue, who couldnt help .

Can any help, I am going round in circles

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用心棒
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Message 2 of 11
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Re: Forbidden Error

Issue has been flagged to the forum team however be aware it can take them a few hours / days to respond. Whilst waiting can you confirm if the issue occurs when browsing in Incognito / Private mode; if not then try clearing virginmedia.com cookies from the browser's data cache.

BTW: consider seeking a refund to whatever ongoing plan you have entered into with Gadget Rescue if the only impetus for it was this issue.

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046204002
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Message 3 of 11
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Re: Forbidden Error

yes the issue occurs in incognito mode, and clearing the cookies has not worked

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Corey_C
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Message 4 of 11
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Re: Forbidden Error

Hi 046204002,

 

Thanks for your post and welcome to the community forums. Sorry to hear that you have been having email issues.I'll send you a private message to get your account and email details.

 

Cheers,

Corey C

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046204002
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Message 5 of 11
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Re: Forbidden Error

Hi Corey,

Any update on my problem as the matter has not yet been resolved, and no messages or anything from IT

best regards

James

James C Durkan

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merseymick
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Message 6 of 11
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Re: Forbidden Error

Hi - sorry you are having this same issue......absolute nightmare!

Please check my (merseymick) posts under the Smithmemek thread, including update today............they may help.

Bottom line is customers with this issue need to get a ticket raised and press for early conclusion via the forum and 150 line (if you have the heart, time and low enough starting level blood pressure) and try getting in via a different "gateway" to VMs web-site if that is the way you are trying to access emails. (eg MS mail, MS outlook, Mozilla thunderbird or other email "clients"......this worked a dream for me and at least one other afflicted on the forum.

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Corey_C
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Message 7 of 11
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Re: Forbidden Error

Hi James,

 

It was my day off yesterday. Have you tried logging in? I checked the IT ticket P010282216, it's marked as resolved, are you able to confirm?

 

Cheers,

Corey C

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046204002
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Message 8 of 11
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Re: Forbidden Error

Hi Corey

still not resolved, just tried and still coming up forbidden

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Corey_C
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Message 9 of 11
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Re: Forbidden Error

Thanks for replying and confirming. I've resent the fault back to IT.

 

Cheers,

Corey C

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046204002
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Message 10 of 11
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Re: Forbidden Error

Hi Corey

The problem has still not been sorted,it is well over a week now

please advise

best regards

James

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