Flag a message as SPAM but deliver to inbox not persisting

[andrewmi1]

Good day all

I am trying to manage all spam in my Outlook email client.

I have tried to set the VM SPAM setting "Flag a message as SPAM but deliver to inbox" but it does not persist and reverts back to "Move message to spam folder" when I close the browser session. I do not see a "save" option on the VM SPAM setting page.

Thanks in advance

[Graham_A]

@andrewmi1 

I have just tried this a few times and can replicate the behaviour you are seeing.  I will escalate this to the VM Forum Team so that they can get it investigated

[Carley_S]

Hi @andrewmi1

Welcome to the community

Sorry to hear you're currently having issues with your Outlook spam settings at this time. Can you confirm if you are setting up the SPAM filter in your Outlook for Virgin Media emails or are your setting up SPAM filter in your online Virgin Media account? If you haven't tried setting SPAM in your Virgin Media account - can you try this and let me know how you get on. 

We wouldn't be able to support if the issue is within Outlook only. 

[andrewmi1]

Hi there

I am setting the SPAM filter options in my VM webmail online account using a Chrome browser.

[Graham_A]

@Carley_S  The issue can also be replicated using the MS Edge browser and Firefox when accessing VM webmail.

[用心棒]

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@Graham_A wrote:

@Carley_S  The issue can also be replicated using the MS Edge browser and Firefox when accessing VM webmail.

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There is none of the network traffic that would be expected from interaction with SPAM Settings making it more that likely this is a system wide issue impacting all users of webmail ― worth noting also that the styling of the SPAM Settings UI is at odds with rest of 

[Akua_A]

Thank you for the update @andrewmi1

We have flagged this issue with the relevant team to be investigated. As soon as we get an update, we will be back in contact here.

Thank you in advance for your patience,

[ALF28]

I also noticed this spam setting was not working, in my case it was stuck on reject spam even if I changed it to flag spam and file to inbox.

I have altered the setting again to see if it is working yet.

The problem is that spam deletes after 30 days so emails can be lost, although the spam folder is the best place for spam or delete them manually from the inbox.

alf28

[ALF28]

SPAM SETTINGS

I have tested my virgin email spam settings and it always remains on the following setting-

Reject All SPAM messages

I can select other settings  but they do not save-

 

Move message to Spam folder

Flag a message as SPAM but deliver to Inbox

Turn off all SPAM filtering

Refreshing the page shows the setting returns to the original setting every time reject all spam. (Is not saving the chosen setting)

Not sure if this would block any genuine emails that had been tagged as spam wrongly.

This could cause issues with email clients if spam filtering can't be turned off or spam chosen to go to the inbox.

I will continue to check the setting for a fix?

alf28

[Gareth_L]

Hello andrewmi1, 

I have just asked for an update regarding the Spam settings not saving.

As soon as I hear back about this, I can update this thread.

Gareth_L