on โ03-11-2021 14:23
Just called VM to see if I can get an upgrade to my old Hub 2ac.
Found the Email problem is now announced in the IVR.? Well done for that.๐
Only took about 2 weeks though: ๐
Seems it is not possible, as I only have 100Mb and the Hub3 cannot work that slow? ๐
on โ03-11-2021 14:33
VM still seem to be requesting the 2ac hubs to be returned as a 'current' piece of equipment.
https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment
By implication, you may not get a replacement unless your existing hub is faulty.
I don't think there is any restriction on lower tier speeds for the hub 3 though AFAIK.
โ03-11-2021 15:21 - edited โ03-11-2021 15:22
".Seems it is not possible, as I only have 100Mb and the Hub3 cannot work that slow?.."
More fibs from Telephone support staff !! --- I have a hub3.0 and am on 100Mb.....!?!
on โ03-11-2021 15:32
I sort of figured that ๐
The Hub2 was sent to me by VM without me asking for it. It replaced the old NTL modem.
It works fine, I just thought I might have dropped through the cracks for a new router. ๐
โ03-11-2021 16:01 - edited โ03-11-2021 16:02
https://www.virginmedia.com/broadband/existing-customer-deals/hub
should let you upgrade.
The Hub 2ac is/was usually lobbed in the same group as the Hub3. Hub2 and below can all be upgraded.
Try the link and see what it says. If your on a legacy package it might not work with the new Hub3 - It's not that the equipment can't do it, It's just that there may not be a configuration file in place for your package and the hub3.
Try the link, What does it do, let us know. This is better in a non-email group.
If your able to get your full speeds and have no issues, then there's no benefit to you upgrading.
on โ03-11-2021 16:56
Thanks, I'll check my speed on Friday, when on the ethernet connected PC.
I seem to recall I was getting 75Mb last time I checked.
That links says it is better to chat, but I cannot see any link to click to chat? ๐
I tried Chrome and Pale Moon.
No biggie. ๐
on โ11-11-2021 08:54
on โ11-11-2021 10:19
@WelshGasman wrote:
Hmm, had an email that someone had replied to this yesterday?, nothing to be seen?
FWIW I am on 100Mb.
The email was most likely the automatic system generated reminder that is sent 7 days after a reply is made here. I see the last reply was on 3/11 which would fit the time frame.
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on โ11-11-2021 11:51
on โ11-11-2021 12:53
@WelshGasman wrote:
Thanks for that Graham_A
Typical of Virgin/NTL ๐ why not phrase the email subject better?
I'll have to try and remember that in future. I cannot see any date time on these posts, just a Week ago, ๐
You can change the default setting in Edit Profile > Preferences > Display to show absolute dates rather than relative dates if you prefer:
Edit profile - Virgin Media Community
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks