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Could you please tell us what you're trying to access here, is this error occurring when you sign into VM webmail?
Please provide as much detail as possible and we'll do our best to help out further.
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Based on the wording of the error message. I'd hazard a guess that the OP is using webmail, and has it set to pull in a second ntlworld.com account.
It'll be the second account credentials that are causing the problem.
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The error message occurs only when i am in VM webmail if i select a item for deletion etc the message pops up . note it does'nt seem to prevent activity in any way i can determine.
Do you have any extra accounts setup in Webmail like this
If so you may need to check the settings, username/password etc for them.