Error getting network address for smtp.virginmedia.com

[Philsp]

For the past 24 hours, every attempt to send an e-mail via SMTP fails with the error:

"Error getting network address for smtp.virginmedia.com. Cause: host not found (11001)."

Anybody any idea how to fix this, or how to contact Virgin Media support without being trapped with their bradindead chatbot?

[Zoie_P]

Hi Philsp,

Thank you for taking the time to post on our forums 🙂 
I am sorry you are having issues with your email. Can you give us some more info, what WebClient are you sending this from? Do you have the full error message?
Zoie

[Philsp]

I'm not using a WebClient - I'm using an offline email agent called Eudora.

The full error message is pretty much what I quoted. The only other comment is "Resolving address for smtp.virginmedia.com".

I've tried pinging smtp.virginmedia.com and it seems to be there so I'm puzzled.

It was working fine up until Friday and I haven't changed anything at my end.

[Philsp · Accepted solution]

Just tried again and now it works! Presumably somebody at Virgin found the problem and fixed it.

[Zoie_P]

Hi Philsp, 

Thank you for updating your thread 🙂 
Great to hear it's all working.

Zoie