Error checking mail - Unable to parse TLS packet header

[ab3062]

Hi 

Can anyone help me.

I connect to an IMAP server based in New Zealand using SSL 993 (inbound) and 465 (outbound) using my mobile phone on Vodafone / O2 networks. All works fine.  I switch to Virgin Media network (wired / wireless) and I get the error message, 'Error checking mail. Error connecting: Unable to parse TLS packet header."

This started this week. All has been working for years but now I cannot connect via my phone (wireless) or my pc (wired) to retrieve email. 

Tried to call Virgin but the representative was not helpful and dropped the call. 

Thanks anyone who can help.  Andy

[用心棒]

Just to confirm:

• was Web Safe off already or did you turn it off before running the command curl -I nordvpn.com?
• when on Virgin Media's network does curl -v imaps://mail.digiweb.net.nz continue to fail with Web Safe off?

[ab3062]

Hi 

Websafe was off when I ran the curl command. I also checked that I do not have an active paid for subscription for websafe.

Curl fails with websafe off. I tried curl  through my Vodafone connection and it appears to have responded fully. 

Thanks for your time and help. 

[用心棒]

Issue has been flagged to the forum team who are best placed to look at this further; be aware it can take them a few hours  / days to respond.

[Steven_L]

Thanks for getting in touch with us here on the forums @ab3062.

I have had the forum manager look over this and we have now passed this over to our specialist networks team to be looked into further for you. I have been included in the communications, so I will be able to update you as soon as we have the issue resolved.

Regards

Steven_L

[ab3062]

Hi Stephen 

Thanks for getting in touch. The problem has been resolved. I woke up on Tuesday to find I have no broadband connection. The router was on but not connected to the Virgin network. I rebooted the router and I now have access to email as I have had for many years without having to change of the settings. The original error message as gone too - and my PC is working correctly. 

We have been having sever network problems in the area. The fault was logged with VM and we were told cables were being upgraded to increase network capacity. I assume this happened as my network speed has increased from (an average) download 30mbs to 90mbs and upload 1 -2mbs to 19mbs (vs a contracted 200mbs download speed). 

All continues to work as it has done without any changes to settings on my side. 

Thank you again for your interest and help. Much appreciated. 

-andy

[用心棒]

Good to read the issue is no longer occurring but the cause remains unknown; the other issue mentioned are unlikely to have caused the TLS behaviour seen.

[Steven_L]

Thanks for coming back and letting me know that the issue has now been resolved.

I will pass this onto our networks team to let the know that the problem has now been fixed. 

Regards

Steven_L

[ab3062]

Thank you. Apologies Steven for calling you Stephen too. 

My bad. 

-andy

[Steven_L]

Honestly that's no problem @ab3062, I have been called worse haha

Thanks

Steven_L