Can you ask someone to take a look at this and ask Ziggo if there have been any changes recently?
I can't replicate the issue myself, however we seem to have reports of the same issue across at least the 3 major browsers. (Chrome, Edge and Firefox). While clearing cookies appears to fix it, it would be far better to tackle the cause.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
As you can see above, ravenstar68 has requested that the relevant VM technical support team get involved in further investigation as we are seeing some other reports of similar problems with other browsers.
So, you can either wait until the result of their investigation comes back, and perhaps continue to clear cookies regularly in the meantime, or try using Chrome as I suggested. That’s up to you.
You first reported this problem on Tuesday 11/12/2018. The same day that FF 64.0 went on official release. When did you first see the issue? Did the problem appear before or after your upgrade to 64.0?
Hi, I first saw this issue the day I reported it, I have done a speed test just a few mins ago and i'm getting 388 Mbps download and 21 Mbps upload, which are very good speeds, my laptop is directly connected to the HUB3.
I'm well aware that this issue seems to have abated and (ignoring anything related to Horse, Stable, Bolted lol) I am attempting to find out what may have caused this. Quick question to those who were affected:
Did you have mail forwarding set up at the time?
No email forwarding in my webmail. It happened on my work computer which had just updated to Firefox 64. I've updated Firefox on home laptop last night, but not used it long enough to know if the problem will occur there.
Thanks for the quick reply Patricia, appreciated. I was unable to replicate the issue myself but was only alerted to this today so it may just be a timing thing. We are trying to figure out what may be responsible thus the question.