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Emails not sending through client

Mussyo
Tuning in

Hello There,

I have tried multiple Windows-based email clients, some receive emails but none send emails through the Virgin Media account.

Some ask for the password again and do not accept it, others say sending failed. I looked at this forum for answers and I was recommended the command prompt below:

curl -v smtps://smtp.virginmedia.com -u username:password

I got no errors, I have tried delisting my Ip from the spam website, and I am not on anything unusual I can't get my IP removed from the standard spam filter as that is only if I am hosting my own email server.

any advice would be appreciated,

Kind Regards

M

 

9 REPLIES 9

用心棒
Very Insightful Person
Very Insightful Person

When the issue occurs in Thunderbird try the following:

  • move back to the main Thunderbird window 
  • press Ctrl + Shift + J to show Error Console
  • review the output shown for VM error codes, for example VM305; if the cause of the failure is still not obvious type (VM in  Filter Output field
  • post the VM error code here for further help

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click helpful.jpeg Mark as Helpful Answer and solved, or use thanks.jpeg Kudos to say thanks

Hello There,

 

This is the eM client log:

reason:
"No connection could be made because the target machine actively refused it. 212.54.56.51:25"
at MailClient.Protocols.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
at MailClient.Protocols.Smtp.SmtpSendCommand.Execute(WorkerStatus status)
at MailClient.Commands.Command.Process(WorkerStatus status)
--- End of stack trace from previous location ---
at MailClient.Reminders.ReminderManager.TimerSendLaterTrigger(Object sender, ElapsedEventArgs e)
EnqueuedStackTrace =
at MailClient.Protocols.Smtp.SmtpAccount.<>c__DisplayClass3_0.<SendAsync>b__0()
at MailClient.Protocols.Common.AccountBase.RunIfOnline(Action actionIfOnline, Action actionIfOffline)
at MailClient.Protocols.Smtp.SmtpAccount.SendAsync(IEnumerable`1 items, Action`1 sentItem, Action`1 completed, CancellationToken cancellationToken)
at MailClient.Accounts.BindingAccountBase.<>c__DisplayClass84_0.<SendAsync>b__0(ISendAccount`1 sendAccount)
at System.Linq.Enumerable.SelectListIterator`2.MoveNext()
at System.Threading.Tasks.Task.WhenAll(IEnumerable`1 tasks)
at MailClient.Accounts.BindingAccountBase.SendAsync(CancellationToken cancellationToken)
at MailClient.Accounts.AccountManager.SendInternalAsync(IAccount account, CancellationToken cancellationToken)
at MailClient.Accounts.AccountManager.SendAsync(IAccount account, CancellationToken cancellationToken)
at MailClient.Reminders.ReminderManager.<>c.<TimerSendLaterTrigger>b__80_1(IAccount a)
at System.Linq.Enumerable.SelectEnumerableIterator`2.MoveNext()
at System.Threading.Tasks.Task.WhenAll(IEnumerable`1 tasks)
at MailClient.Reminders.ReminderManager.TimerSendLaterTrigger(Object sender, ElapsedEventArgs e)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.Start[TStateMachine](TStateMachine& stateMachine)
at MailClient.Reminders.ReminderManager.TimerSendLaterTrigger(Object sender, ElapsedEventArgs e)
at System.Timers.Timer.MyTimerCallback(Object state)
at System.Threading.TimerQueueTimer.<>c.<.cctor>b__27_0(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.TimerQueueTimer.CallCallback(Boolean isThreadPool)
at System.Threading.TimerQueueTimer.Fire(Boolean isThreadPool)
at System.Threading.TimerQueue.FireNextTimers()
at System.Threading.TimerQueue.AppDomainTimerCallback(Int32 id)
at System.Threading.UnmanagedThreadPoolWorkItem.ExecuteUnmanagedThreadPoolWorkItem(IntPtr callback, IntPtr state)
at System.Threading.UnmanagedThreadPoolWorkItem.System.Threading.IThreadPoolWorkItem.Execute()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading.PortableThreadPool.WorkerThread.WorkerThreadStart()
at System.Threading.Thread.StartCallback()
GUIStatus_Exception_Reported = True

用心棒
Very Insightful Person
Very Insightful Person

The log output shows your setting are incorrect, the recommended settings are as follow:

Incoming (either IMAP or POP3)

Account typeIMAP POP3
Usernamerichard.branson@virginmedia.com richard.branson@virginmedia.com
Server port993 995
AuthenticationPassword Password
SSL/TLSYes Yes
Server hostimap.virginmedia.com pop3.virginmedia.com

 

Outgoing (SMTP)

Account typeSMTP
Usernamerichard.branson@virginmedia.com
Server port465
AuthenticationPassword
SSL/TLSYes
Server hostsmtp.virginmedia.com

 

[Source: Email settings change]

Hello Chap,

 

Thanks for trying to help, I have changed the outgoing server port from the suggested 25 to your 465, it still exhibits the same issues, could there be an issue on my account specifically ?

 

I have seen others ask about this but it has not resolved the issue.

 

 

Mussyo_0-1676589042367.png

Mussyo_1-1676589077462.png

I have ommited my own email, but I assure it is correct as I am able to RECIEVE emails but unable to SEND them, totally lost, any help is appreciated.

 

用心棒
Very Insightful Person
Very Insightful Person

Can you post a redacted screenshot of your SMTP tab as those details are used when sending?

It is posted above

用心棒
Very Insightful Person
Very Insightful Person

My mistake, sorry.

For the SMTP settings select Use these credentials option. If the issue persists check the logs when sending to see if any errors are reported. 

Hi @Mussyo thanks for your post here although we're sorry to hear of your concerns raised about email.

If you can follow @用心棒's latest message, hopefully this can help resolve things for you - please keep us posted!
Many thanks

Tom_W