on 16-02-2023 15:29
Hello There,
I have tried multiple Windows-based email clients, some receive emails but none send emails through the Virgin Media account.
Some ask for the password again and do not accept it, others say sending failed. I looked at this forum for answers and I was recommended the command prompt below:
curl -v smtps://smtp.virginmedia.com -u username:password
I got no errors, I have tried delisting my Ip from the spam website, and I am not on anything unusual I can't get my IP removed from the standard spam filter as that is only if I am hosting my own email server.
any advice would be appreciated,
Kind Regards
M
on 16-02-2023 18:40
When the issue occurs in Thunderbird try the following:
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on 16-02-2023 20:17
Hello There,
This is the eM client log:
reason:
"No connection could be made because the target machine actively refused it. 212.54.56.51:25"
at MailClient.Protocols.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
at MailClient.Protocols.Smtp.SmtpSendCommand.Execute(WorkerStatus status)
at MailClient.Commands.Command.Process(WorkerStatus status)
--- End of stack trace from previous location ---
at MailClient.Reminders.ReminderManager.TimerSendLaterTrigger(Object sender, ElapsedEventArgs e)
EnqueuedStackTrace =
at MailClient.Protocols.Smtp.SmtpAccount.<>c__DisplayClass3_0.<SendAsync>b__0()
at MailClient.Protocols.Common.AccountBase.RunIfOnline(Action actionIfOnline, Action actionIfOffline)
at MailClient.Protocols.Smtp.SmtpAccount.SendAsync(IEnumerable`1 items, Action`1 sentItem, Action`1 completed, CancellationToken cancellationToken)
at MailClient.Accounts.BindingAccountBase.<>c__DisplayClass84_0.<SendAsync>b__0(ISendAccount`1 sendAccount)
at System.Linq.Enumerable.SelectListIterator`2.MoveNext()
at System.Threading.Tasks.Task.WhenAll(IEnumerable`1 tasks)
at MailClient.Accounts.BindingAccountBase.SendAsync(CancellationToken cancellationToken)
at MailClient.Accounts.AccountManager.SendInternalAsync(IAccount account, CancellationToken cancellationToken)
at MailClient.Accounts.AccountManager.SendAsync(IAccount account, CancellationToken cancellationToken)
at MailClient.Reminders.ReminderManager.<>c.<TimerSendLaterTrigger>b__80_1(IAccount a)
at System.Linq.Enumerable.SelectEnumerableIterator`2.MoveNext()
at System.Threading.Tasks.Task.WhenAll(IEnumerable`1 tasks)
at MailClient.Reminders.ReminderManager.TimerSendLaterTrigger(Object sender, ElapsedEventArgs e)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.Start[TStateMachine](TStateMachine& stateMachine)
at MailClient.Reminders.ReminderManager.TimerSendLaterTrigger(Object sender, ElapsedEventArgs e)
at System.Timers.Timer.MyTimerCallback(Object state)
at System.Threading.TimerQueueTimer.<>c.<.cctor>b__27_0(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.TimerQueueTimer.CallCallback(Boolean isThreadPool)
at System.Threading.TimerQueueTimer.Fire(Boolean isThreadPool)
at System.Threading.TimerQueue.FireNextTimers()
at System.Threading.TimerQueue.AppDomainTimerCallback(Int32 id)
at System.Threading.UnmanagedThreadPoolWorkItem.ExecuteUnmanagedThreadPoolWorkItem(IntPtr callback, IntPtr state)
at System.Threading.UnmanagedThreadPoolWorkItem.System.Threading.IThreadPoolWorkItem.Execute()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading.PortableThreadPool.WorkerThread.WorkerThreadStart()
at System.Threading.Thread.StartCallback()
GUIStatus_Exception_Reported = True
on 16-02-2023 20:34
The log output shows your setting are incorrect, the recommended settings are as follow:
Account type | IMAP | POP3 | |
Username | richard.branson@virginmedia.com | richard.branson@virginmedia.com | |
Server port | 993 | 995 | |
Authentication | Password | Password | |
SSL/TLS | Yes | Yes | |
Server host | imap.virginmedia.com | pop3.virginmedia.com |
Account type | SMTP |
Username | richard.branson@virginmedia.com |
Server port | 465 |
Authentication | Password |
SSL/TLS | Yes |
Server host | smtp.virginmedia.com |
[Source: Email settings change]
on 16-02-2023 23:08
Hello Chap,
Thanks for trying to help, I have changed the outgoing server port from the suggested 25 to your 465, it still exhibits the same issues, could there be an issue on my account specifically ?
I have seen others ask about this but it has not resolved the issue.
on 16-02-2023 23:11
I have ommited my own email, but I assure it is correct as I am able to RECIEVE emails but unable to SEND them, totally lost, any help is appreciated.
on 17-02-2023 00:42
Can you post a redacted screenshot of your SMTP tab as those details are used when sending?
on 17-02-2023 09:47
It is posted above
17-02-2023 10:13 - edited 17-02-2023 10:14
My mistake, sorry.
For the SMTP settings select Use these credentials option. If the issue persists check the logs when sending to see if any errors are reported.
on 18-02-2023 10:26
Hi @Mussyo thanks for your post here although we're sorry to hear of your concerns raised about email.
If you can follow @用心棒's latest message, hopefully this can help resolve things for you - please keep us posted!
Many thanks