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timvenner
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Emails not getting to aol.

My own email address is   aol.com    For the last couple of months I have not been receiving emails from friends on  virgin.net   or on  ntlworld.com    They are "replying" to an email from me, and are unaware that their message hasn't arrived.   Any ideas ?  Is it  aol  or is  it  Virgin ?

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Graham_A
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Re: Emails not getting to aol.

Recently aol and yahoo (the use the same email provider) have been treating emails from the VM domains as spam.  Have you checked the spam folder on you aol.com account?  If you mark them as not spam they should then come through in future.

VM are investigating this but no recent feedback has been posted.

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Sofia_B
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Re: Emails not getting to aol.

Hi @timvenner

 

Welcome to the Community and thanks for your first post, we're happy to have you with us 🙂 

 

I'm sorry to hear that, I appreciate this is frustrating and we apologise for any inconvenience caused. 

 

Please follow Graham_A's advice and check the spam filters and let us know if you're able to receive the mail once you've marked it as 'not spam'. 

 

Thanks, 

Sofia
Forum Team



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