Emails not being received

[HMB42]

I'm suddenly not receiving emails and Virgin say no issue in area but when I try to do further checks they say they can't complete them.  Please sort out the issue as I need to be able to receive all my emails.

[MOD EDIT: Post split to create own thread]

[Beth_G]

Hi HMB42

Thank you for your post. I'm sorry to hear that you've been having issues receiving emails. Any known issues with our email service wouldn't usually show up on the service status page.

Have you received any emails since your post? Are you able to send outgoing emails without any issues?

[pantharian1]

I am still not receiving emails. Multiple emails from various accounts were sent to me yesterday eg from gmail.com,and plusnet plus but nothing has been delivered. Several emails were sent back to the  source  accounts stating that the sent emails had been delayed - all reporting the same error - Deferred: Connection timed out with mxin10.virginmedia.com. As of this morning still no emails.

Please advise!

[pantharian1]

As of about 12.30pm, I have started to receive emails again

[Lee_R]

Hi pantharian1 thanks for posting and welcome to our community.

Sorry to hear that you've been unable to receive emails and for any inconvenience this may be causing.  Please can you confirm whether or not you're an active broadband customer with ourselves?  As the email address does need to be attached to an active broadband account. Are you able successfully send emails from the email address in question?

Regards

Lee_R