Emails have stopped.

[mike75]

My emails suddenly stopped almost 5 days ago. Instead I have a message saying "mailbox not available" ...  "retry in one hour....." But that was nearly 100 hours ago! Calls to VM team are prolonged and costly and have not helped. What can I do next?

[Graham_A · Accepted solution]

The VM Forum Team staff should be able to help you when they reach this thread in due course.

Whilst waiting have you tried changing the password for the account concerned as this can unlock the account.  The Team will ask you to this.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

[Molly_G]

Hey @mike75,

Welcome to the forums and many thanks for your post! Sorry to hear of the issue with you email account at the moment.

Just to confirm, has the above advice from Graham_A helped? Can you also confirm whether you're having issues accessing via any client mail service?

Let us know if you're needing any further assistance.

Kind regards,

[mike75]

Hello Molly, thank you so much for taking an interest in my email problem.

Unfortunately, changing the password (as suggested by Graham), did not work. In fact one of the VM help team I eventually spoke to has already changed my password, temporarily, to a new word.

I don`t know if these details are relevant, but in case it helps:

- I have used VM for over 20 years and my email address is ...........@ntlworld.com.   

- "Mailbox not available....."   has occasionally happened in the past but never for longer than an hour or two.

- Somehow, in the dim and distant past, I have started using a secondary account for day to day emails. I don`t know how this happened, or if I should revert to the primary one (even if I knew how to do it), but this has not presented a problem in the past and I do not think it is the current issue. Also, my wife has a secondary account (....................@virginmedia.com) which is still working fine.

Hoping you can help. This is happening at a very inconvenient time.

[Molly_G]

Hey @mike75,

Thanks a lot for your response and apologies again for the issue I know this must be frustrating.

I'm going to send you a pm just to get a few details from you and we can hopefully get this resolved.

Please keep an eye on the purple envelope at the top of the page.

Many thanks,