on 18-07-2022 16:10
I have just noticed that I am no longer receiving emails from email@example.com
I have checked that I have opted in to receive them, they are not going into Spam and Spotlight are not receiving any bounceback messages.
Can anyone help?
on 19-07-2022 16:21
Thanks for posting and welcome to the community.
Is this the only company you're not receiving emails from? Are they sending you emails with attachments? If so, can you ask them to try without?
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on 19-07-2022 16:28
Thanks for the reply
The emails don't have attachments, they would have links to their website instead.
on 19-07-2022 16:29
As far as I know it's the only one I am not getting emails from!
on 20-07-2022 17:34
Thanks for getting back to us Jan2010.
Are you able to check in with the owners of the email address to ensure they have the correct contact details for you?
on 20-07-2022 17:44
Yes, they have the correct email, and I am signed up for the mailings.
I have checked my account before raising the query.
on 21-07-2022 19:20
Thank you @Jan2010
Are you able to ask the owners of the address if they get any bounced back message at all when they send an email?
on 26-07-2022 06:09
They are not getting any boince back messages.
on 27-07-2022 09:11
Thank you for confirming the above, is the Email you are using one of ours?
27-07-2022 10:12 - edited 27-07-2022 10:13
It's a virgin.net email