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Superfast
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Message 11 of 13
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Re: Emails from Virgin Media Community updates getting sent to Spam Folder

Thanks Tim,

I'll give up marking them up. Will leave 'em alone until it's sorted.

I should have learnt by now, and looked at the headers (just did after reading your post!) - could have, would have, should have, ... but didn't 😉 

dmarc=fail header.from=virginmedia.co.uk (p=quarantine sp=quarantine dis=quarantine);
X-Spam-Action: folder Spam
X-Spam-Reason: DMARC=quarantine
X-Spam: yes

 

Ah well ... know to look if it happens again.

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Very Insightful Person
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Message 12 of 13
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Re: Emails from Virgin Media Community updates getting sent to Spam Folder

In case you're interested.

The X-Headers only tell part of the story.

The authentication results headers tell you more:

Here's the results of one sent to Google

Authentication-Results: mx.google.com;
       dkim=pass header.i=@eu.khoros-mail.com header.s=s1 header.b=Wmvpb0kz;
       dkim=pass header.i=@sendgrid.info header.s=smtpapi header.b="nFjgQT/a";
       spf=pass (google.com: domain of bounces+13614266-12dc-myaddress=gmail.com@em7732.eu.khoros-mail.com designates 149.72.175.76 as permitted sender) smtp.mailfrom="bounces+13614266-12dc-myaddress=gmail.com@em7732.eu.khoros-mail.com";
       dmarc=fail (p=QUARANTINE sp=QUARANTINE dis=QUARANTINE) header.from=virginmedia.co.uk

For DMARC to pass:

Either DKIM or SPF has to pass - BUT
The domains in the SPF and DKIM checks MUST be aligned with the domain in the From: header.

The From: address ends in virginmedia.co.uk
The SPF and DKIM checks are done against khoros-mail.com as well as a sendgrid.info DKIM header.

Therefore both SPF and DKIM ultimately fail the alignment check - hence the DMARC fail.

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 13 of 13
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Re: Emails from Virgin Media Community updates getting sent to Spam Folder

Thanks again Tim 🙂 .... and yes, I was interested to know 👍

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