on 17-05-2021 21:03
Years worth of emails have disappeared prior to 13/05/21. They aren't on Virgin webmail either, in archive or in trash. I have called customer services and they didn't help me. I have an android phone, I am wondering if anyone from Virgin can offer any support or advise, I see this issue has come up a few times but I can't find any answers?
on 26-05-2021 16:38
There is no rule defined when I check that in settings, I honestly think Virgin has deleted these, i'm not the only one its happened to, I have lost e-vouchers, Vaccine appointments all useful stuff you tend to keep hold of all gone
on 28-05-2021 09:57
Hello JL6
I have looked into this and we have no record or way of deleting emails from here
Are you able to set up a 3rd party email like Outlook etc and see if the missing emails get downloaded
Gareth_L