on 17-05-2021 21:03
Years worth of emails have disappeared prior to 13/05/21. They aren't on Virgin webmail either, in archive or in trash. I have called customer services and they didn't help me. I have an android phone, I am wondering if anyone from Virgin can offer any support or advise, I see this issue has come up a few times but I can't find any answers?
on 19-05-2021 08:44
Hello JL6
Thanks for bringing this to our attention
Sorry to hear you have lost some emails
Can I just ask if you are an active customer
The email address was this from a former account
Gareth_L
on 19-05-2021 12:23
Hi, I am an active Virgin Media customer and this is my current email account, basically all emails in my inbox from day 1 of the account up to 13th May have all gone
on 19-05-2021 20:00
Hi Jl6
I will take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 20-05-2021 12:28
Thanks Jl6 for those details
I am just going to look into this now for you
Before I do, Can you check the size of the Mail box online.
Just in case its got full and then automatically deleted any old mails
Gareth_L
on 20-05-2021 18:25
on 20-05-2021 18:52
FYI if a recipient's mailbox is full the sender's email is bounced with an appropriate notification message; delivered emails are never deleted automatically to free up mailbox space.
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on 21-05-2021 12:01
on 21-05-2021 12:47
I have checked the AutoForward settings and there is no email address in there.
on 21-05-2021 15:04
Are there any unexpected rules list under ☰ > Settings > ▸ Email > Filter Rules; if there are deactivate them in case you need to refer to them later?