Emails can’t send or receive VM emails

[dutts]

Hi. Hoping you can help as VM have failed so far. 
upgraded package 25/10 / added landline.

since then not been able to send or receive blue yonder or virginmedia.com emails. 

Other providers working ok eg iCloud / work / hotmail etc

[coenoby]

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@dutts wrote:

not been able to send or receive blue yonder or virginmedia.com emails. 

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So what error message, if any, do you see when you sign into those affected email accounts directly via  the Virgin Media Webmail site using this link https://mail2.virginmedia.com/  ?

If you can sign in without a problem are you able to send and receive emails using Webmail? If you can we know it's not a problem with the email accounts themselves and we need to look elsewhere.

Coenoby

[dutts]

Hi - thank you. 

im getting 

Sorry! 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

[dutts]

 

[coenoby]

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@dutts wrote:

im getting 

Your mailbox is not available at the moment.

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Thanks for that. It means the account has been locked by Virgin Media. All I can suggest is that you follow VM's advice given here: https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema... 

The other image you have posted is the error that an email app will give in this situation.

Coenoby

[Beth_G]

Hi dutts,

Welcome to the Community Forums! Thanks for your first post.

I'm sorry to hear that you've been unable to access your email account since changing your package, this should just be a coincidence.

Can you please confirm if you have followed the steps detailed in the link provided by ceonoby? If so, we can go from there 🙂

Kind regards

Beth