Emails blocked

[Naldo58]

Waiting for 2 days for important email from Sophos.com.

Now discover Virgin Media are blocking it?

Sophos confirm this "After investigating further, I can confirm that the email was stopped by the email service in this case"

Any workaround for this problem... don't want to get involved in the usual round of emails/phone calls with VM call handlers.

Thanks

[用心棒]

Did Sophos supply any detail of the interaction, i.e. SMTP log information or bounced message error text? If so then either wait for a forum team member to requested it via private message or post a redacted version here in case community members are able to help.

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[Paulina_Z]

Hi @Naldo58,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry that you're unable to receive an email from Sophos.

Are you able to access your mailbox without issues and receive emails from other senders?

As @用心棒 advised, did Sophos advise of any further details of the failed interaction? Please let us know so we can help fruther.

Thank you.