cancel
Showing results for 
Search instead for 
Did you mean: 

Emails Disappeared

emharle
Just joined

My emails from the last 9 months have vanished. 

I have checked all the folders, and checked using the mobile and desktop sites. 

I really need them back. 

I can't find a customer service number for emails anywhere. 

I have tried calling but there are only options for phone and broadband. 

Please help!

2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

Email issues come under the broadband option.

The VM Forum Team should respond here in a day or so, but if the missing information is not in the webmail trash folder then it has gone for good, unless you have an offline backup.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Ashleigh_C
Forum Team
Forum Team

Hi there @emharle

 

Thank you so much for your first post to our community forums and welcome! 

 

I'm so sorry to hear that this has happened! Can I ask if this is happening on web mail, client mail or both? 

 

Thank you.