on 12-08-2022 19:59
I’ve had issue with my emails for months now.
Firstly I couldn’t receive or send emails, this was sorted (I thought).
I can receive emails but cannot send any at all??
can anyone help?
it’s the same on a computer and on my phone so I’m stumped
on 13-08-2022 12:53
You'll need to give more information.
How are you checking email? Device? Browser? Email app? Is your email attached to a broadband account? Have you tried logging on to that account?
on 13-08-2022 14:04
It would be helpful to see what, if any, error code is returned by the SMTP server in this situation. Open a Command Shell window and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:
curl -v smtps://smtp.virginmedia.com -u username:password
Do not post the resulting output here but instead review it for possible reported causes and then post just the redacted part here or the VM error code.
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on 14-08-2022 14:39
Hi @RDOXFORD
Welcome to the community
Sorry to hear you're having some issues with your email at this time. Are you able to provide the detail information that's been asked and the post the results of any error codes or concerns you can see that 用心棒 has recommended?
Once we have these we'll be able to investigate this further for you.