Email

[bpanter]

Hi,

I was using my email yesterday and then it stopped all of a sudden and I now get this message for the past 24 hours....

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

[bpanter]

I have tried changing my password and unfortunately that hasn't solved the problem.  I was wondering if anyone could help me further please?

[John_GS]

Hi bpanter

Thanks for posting and welcome to the community

My apologies for the email issue. This should now be resolved.

If not, please do run malware scans on all devices, then do a password reset to something new, unique and never used before. Leave it 30 minutes before attempting to sign in.

Best,