on 23-12-2021 13:00
Hi, my wife has the main e-mail account so I had to create a secondary e-mail address. This secondary address was accessible at first but not anymore. When I try to login a message pops up stating that my username is not recognised. I had to use my wife’s primary email to create an account on this Forum so I can be contacted through her email if necessary.
on 23-12-2021 16:40
Have you read these?
https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073
on 24-12-2021 08:06
Thanks, this looks useful, I’ll give it a go.
on 27-12-2021 08:57
Good morning Bilbo12345,
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your email services.
Thanks for jpeg1 for sending that useful link.
Have you managed to follow the information on there?
Kind regards,
Zak_M