cancel
Showing results for 
Search instead for 
Did you mean: 

Email

Bilbo12345
Joining in

Hi, my wife has the main e-mail account so I had to create a secondary e-mail address.  This secondary address was accessible at first but not anymore. When I try to login a message pops up stating that my username is not recognised. I had to use my wife’s primary email to create an account on this Forum so I can be contacted through her email if necessary.

3 REPLIES 3

jpeg1
Alessandro Volta

Have you read these?

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Bilbo12345
Joining in

Thanks, this looks useful, I’ll give it a go.

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Good morning Bilbo12345, 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your email services. 

 

Thanks for jpeg1 for sending that useful link. 

 

Have you managed to follow the information on there? 

 

Kind regards,

Zak_M