The most likely cause is the account has been locked for security reasons.
The VM Forum Team staff should be able to help you when they reach this thread in a day or so.
In the meantime have a look at this:
It is likely that your email account has been locked for security reasons.
If you haven't already done so follow the instructions here:
https://www.virginmedia.com/help/virgin-media-mail-my-email-account-is-locked
If that doesn't work then post back here and the VM Forum Team should be able to help you.
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GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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