Email wont push to iphone outlook or gmail

[davidwatkinson3]

For the last two weeks my virginmedia mail has not been 'pushed' to my outlook app or gmail app on my iphone. Before that I received notifications as soon as an email was received.

I have deleted and reinstalled my apps, no change. I have reinstalled my imap and smtp settings, no change. I have checked notification settings. 

When i receive mail on my gmail email account i get notifications straightaway but not on my virginmedia one.

Email works fine on my iphone mail app. That has never pushed but I get notifications every 15 mins fetched.

Any help greatly appreciated.

[Gareth_L]

Hello davidwatkinson3

Sorry to hear this has happened 

Can I please ask you to change the Webmail Password here 

The re enter your details with new password on your Iphone

and see if that helps 

Gareth_L

[davidwatkinson3]

Hi Gareth. 
I changed my password. Updated it on my iPhone. Sent a test email from my work email but it still didn’t come through on outlook until I swiped down to fetch. 

[Hayley_S]

Hello @davidwatkinson3,

Thank you for this update.

So is everything working for you now?

Many thanks,

[davidwatkinson3]

Hi Hayley

No it’s still not working. Changing my password made no difference. 

[Gareth_L]

Hi davidwatkinson3

Thanks for trying 

Can you try this another device is possible 

Gareth_L