Email unavailable

[johnandmon]

I am also having the email unavailable message (again) - previously happened in 2020.

I've tried changing my password to no avail.

[Gareth_L]

Hello johnandmon

Sorry to hear this has happened

Can I just ask a few questions first 

Do you have services with us 

How are you accessing your emails 

By webmail or through as client 

Have you tried resetting the password to a new one, waiting 10 minutes then logging back in?

Gareth_L

[johnandmon]

Hi, thanks for replying

I'm trying to access directly from my VM account and also via gmail.

I've changed my password yesterday and still get the same message today

[johnandmon]

Just letting you know that I'm working and not able to access replies until this evening

[johnandmon]

Hi Gareth,

Could I get some help fixing this please?

Thanks

johnandmon

[Zoie_P]

Hi Johnandmon, 

Thanks for your updates, we are asking the password to be changed to one not used before by your self

Zoie